Retail Accelerator

Rapidly Increase Customer Lifetime Value

Developed to shorten time-to-insight from months to days, and to accelerate data-informed decisions for marketing teams, Xiatech’s first-of-its-kind AI-powered analytics solution enables retail professionals to understand, anticipate and predict the behaviour of customers across physical and digital touchpoints while effectively monitoring the performance of business operations.

Overview

Artificial Intelligence that recommends decisions

Xiatech’s unique accelerator leverages the full capabilities of Xfuze, its Hyper-Integration Platform, including real-time system integration, process automation, data management, insights and analysis, and advanced analytics to accelerate business transformation without the complexity, costs and delays associated with outdated, disconnected integration, data management and analytics tools.

Our “out of the box” cloud-based solution gives you a competitive advantage by having the tools and insights in one place including Smart Connectors to integrate systems, leveraging a single view of customers and artificial intelligence to recommend what decisions you need to take to improve the effectiveness of your marketing campaigns and operational performance.

Benefits

  • Reduce time to insight from weeks to days

  • Quickly obtain a single, real-time view customers

  • Dramatically increase the return on marketing investment

  • Reduce system and data integration costs

  • Turbocharge your existing legacy systems

Key features

Suite of pre-built retail dashboards.

Ready-to-use dashboards provide a 360-degree overview of your organisation, highlighting the most important industry-standard KPIs that will help you to monitor and improve business performance.

Leverage AI to predict customer behaviour.

Our extensive toolkit of AI-based solutions answer business critical questions on your customer base: How likely are they to return? What is their potential LTV in the next quarter or year? And much more.

behavioural rfm segmentation graphs

AI-guided recommendation to improve decisions.

Our AI toolkit discovers, aggregates and makes sense of your customers including behaviour – and utilises this information to suggest courses of action to improve operational, logistics and marketing activities.

behavioural rfm segmentation graphs

Automated extended RFM model for customer segmentation.

Our RFM model autonomously explores how your customer population is spread and categorises them in a matter of minutes, no matter how large your customer base. Additionally, the model looks at other dimensions related to customer behaviour, such as discounts, markdowns and the tendency to return.

behavioural rfm segmentation graphs

What our customers say...

  • “Xiatech has enabled us to fundamentally transform into a data-driven, connected retailer so all aspects of our business are focused on and empowered with insights to understand and serve our customers in a personal, relevant way.” 

    Moss

    Brett Grobler, Head of IT

    “Hyper-Observability has ensured the quality, reliability, and consistency of data we need to successfully run our charity. Today, we are able to effectively identify and fix problems before they cause major business disruptions by using Xfuze to automatically monitor data and processes across our organisation in real-time.” 

    Woodland Trust

    Chris Summers, Data Architect

    “Xiatech has been a strategic partner for KFC in our digital transformation journey. We have found them to be proactive, agile and focused on delivering tangible value to our customers.”

    KFC UK & IRE

    Jatin Chandwani, CTO

    “Xiatech’s Hyper Integration platform has become an integral part of REISS’ system architecture. The successful delivery of large data integrations between REISS and other partners against a very challenging timeframe has provided REISS with unified data sources and enabled smooth operations across a disparate product, inventory and sales landscape.”

    REISS

    Grace Humphries, Head of Business Systems

    “Xiatech has been instrumental in accelerating Db’s digital transformation. The company’s experts and its Hyper Integration platform have enabled us to become a high-performing, scalable business that continues to exceed customer expectations.”

    DB Journey

    Rafael Orozco, CTO

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