Mercaux partners with Xiatech to accelerate the transformation of physical retail stores into omnichannel destinations

Mercaux’s Omnichannel Store Platform, powered with real-time data from Xiatech’s Xfuze Hyper-Integration Platform, generates more sales and higher lifetime value for retailers 

London, UK – 19 September 2023:  Mercaux, the Omnichannel Store Platform empowering retailers to deliver exceptional shopping experiences, today announced that it has partnered with Xiatech, the pioneer of Xfuze, the world’s first AI-powered composable Integration, Data Management and Analytics Platform.

Through this partnership, Mercaux will leverage Xiatech’s Xfuze Platform to accelerate the digital transformation of physical retail stores into omnichannel destinations by automatically connecting systems, unifying data and providing actionable insights staff need to successfully understand and provide hyper-personalised omnichannel shopping experiences when it matters most to customers in store.

“At Mercaux, we recognise data as the bedrock of creating unforgettable customer experiences, streamlining store associates’ tasks, and generating incremental revenues for retail stores,” said Olga Kotsur, co-founder and CEO of Mercaux. “We’re excited to collaborate with Xiatech, an equally dynamic and forward-thinking business, to harness the power of data by leveraging the power of its Hyper-Integration Platform, Xfuze, for the benefit of retailers and their customers.” 

This strategic collaboration comes in response to the growing demand for connected shopper journeys, and the retail operations required to effectively improve the in-store experience for customers and staff, respectively. By uniting forces, Mercaux and Xiatech bring the power of their technology platforms, creating a single 360-view of customers across all channels and touchpoints and orchestrating the flow of this rich data and insights to people, systems and devices in real-time. 

“Xiatech’s partnership with Mercaux marks a significant leap forward in reshaping the retail landscape,” Jonathan Summerfield, Founder and CEO of Xiatech. “By seamlessly integrating Mercaux’s in-store omnichannel prowess with Xiatech’s Xfuze Platform, we’re empowering retailers with a panoramic view of their customers. This comprehensive data-driven approach will drive hyper-personalised experiences, forging stronger connections and propelling the retail industry into a new era of customer-centricity.” 

Mercaux’s Omnichannel Store Platform empowers organisations to deliver exceptional shopping experiences both in-store and remotely. Customers are able to start their shopping journey in one channel (in-store, online or remotely), pick it up in another, and complete checkout wherever and however they want, leveraging their Universal Baskets concept. This unique omnichannel shopping experience means that retailers witness improvements in customer satisfaction levels (LTV), bigger baskets (UPT), improvements to omnichannel conversion, and sales.

Xiatech is the unifying force behind many high-performing retailers because its Xfuze platform automatically connects operational systems and customer channels, ensuring that a single view of data (customer, product, sales, etc.) and insights are continuously and intelligently collected, enriched and delivered across an organisation in real-time, and so benefits both customers and retailers.

Working together to promote MACH 

Today’s announcement builds on an existing partnership between the two companies in promoting the business benefits of a future-proof composable architecture. Recently, Mercaux and Xiatech, with members of the MACH Alliance, unveiled the world’s first survey to quantify the value of MACH. 

Mercaux and Xiatexh are certified members of the MACH Alliance – an independent organisation on a mission to future-proof enterprise technology and to propel current and future digital experiences with open and connected enterprise tech. It aims to guide and show the business advantage of open tech ecosystems that are Microservices based, API-first, Cloud-native and Headless.

About Xiatech 

Xiatech is the pioneer of Xfuze, the world’s first AI-powered composable Integration, Data Management and Analytics Platform that innovatively connects systems, creates a single view of data and delivers actionable insights in one solution.  Business and technology teams that use Xfuze are able to shorten time-to-insights, accelerate digital transformation, and extend the value of their legacy technology investments.  To learn more about how organisations are quickly generating results in weeks, visit www.xiatech.io or our Xfuze Showplace. 

About Mercaux

Mercaux’s Omnichannel Store Platform empowers retailers to deliver exceptional shopping experiences, both in-store and remotely. A single app for store associates offers assisted selling, clienteling, omni-POS, fulfilment, and remote selling. Self-service customer solutions include progressive web apps, digital fitting rooms and self-checkout. 

The MACH-certified modular platform allows for flexible transformation at the retailer’s pace – starting with clienteling and endless aisle, or replacing legacy POS. Additional modules, such as digital fitting rooms and remote selling, can be easily added. Easy to integrate, easy to support, easy to add new modules. Visit mercaux.com.